- First blog post in a series for executives that introduces the standard and each category.
- White Paper Open Customer Metrics Framework v1 (PDF format) available to share or modify with attribution per license.
- Open Customer Metrics Framework PowerPoint (long format) available to share or modify with attribution per license.
- PowerPoint used in webinar announcing Open Customer Metrics Framework v1. (Shorter, better for sharing with executives.)
- Simple, free template from Klever Insight to let executives see where they are relative to what the Open Customer Metrics Framework proposes.
- Press Release announcing the Open Customer Metrics Framework group.
- Webinar announcing the Open Customer Metrics Framework, including why leaders from leading enterprises and associations joined and volunteered for this effort.
Discussion group:
- Open Customer Metrics Framework (OCMFgroup.org) (Linked In group)
Influential books:
- Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success.
- Dean R. Spitzer, PhD
- How to Measure Anything: Finding the Value of “Intangibles” in Business, 3rd Edition
- Douglas W. Hubbard
OCMF GROUP 